Canceling Grid takes a few minutes if you do it in the right place. The most common mistake is deleting the app and assuming the membership stops. It does not.
Before you cancel
- Repay any advance you still owe.
- Move any funds out of Grid if the app holds a balance for you.
- If you use PayBoost, read its terms about what happens to amounts already received.
- Note your renewal date so you cancel before the next charge.
How to cancel Grid, step by step
- Repay any open advanceCheck the app for an outstanding balance and repay it first.
- Find how you are billedLook at your bank statement. A charge from Apple or Google means the membership is billed through that app store; otherwise Grid bills you directly.
- Cancel in the right placeFor App Store billing, open iPhone Settings, tap your name, then Subscriptions, select Grid and cancel. For Google Play, open Play Store, tap your profile, then Payments and subscriptions, then Subscriptions. For direct billing, use the membership or account settings in the Grid app.
- Email support if the option is missingWrite to [email protected] from the email on your account and ask Grid to cancel your membership and close the account. State the request plainly.
- Keep proof and watch your statementSave the confirmation screen or email, and check your next statement to make sure the charge has stopped.
Cancellation email you can send
To: [email protected]
Subject: Please cancel my Grid membership
Hello, please cancel my Grid membership and close my account, effective immediately. My account email is [your email] and the name on the account is [your name]. I have no outstanding advance. Please confirm by email when this is done and that no further charges will be made. Thank you.
If you are still being charged
First, reply to Grid support with your confirmation and ask for a refund of any charge after the cancellation date. If that does not resolve it, contact your bank about the recurring charge. You can also file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov, which forwards complaints to the company for a response.
After you cancel
If you still need help between paychecks, compare lower-cost options in our list of apps like Grid Money.
Frequently asked questions
Can I cancel Grid with an outstanding advance?
With most advance apps, you need to repay any outstanding advance before the account can be fully closed. Plan to repay first so cancellation goes through cleanly.
Will I get charged after I cancel?
If the membership is billed through the App Store or Google Play, cancel there before the renewal date. Keep the confirmation and check your next bank statement.
Does deleting the app cancel Grid?
No. Deleting the app does not stop the membership. You must cancel the subscription itself.
What is Grid's support email?
Grid lists [email protected] as its support contact in its app store listing.
Sources
- Grid Money on the Apple App Store (Hatfield, Inc.)
- Grid Money on Google Play
- Grid official website
- Consumer Financial Protection Bureau: payday and cash advance resources
We checked these sources on October 3, 2026. Grid and other providers can change terms at any time; confirm current details in each app.